Call success is the only metric that matters
Every teleconsultation is important. So we obsess over the quality and success of your calls, every day.
Consistent and reliable
Lowest video freeze rate and frame drops among Twilio, Vonage and others
Lower audio packets loss and sample concealment
Lower device CPU usage
Resilient in bad network conditions
Video supported at even 100 kbps bandwidth
Graceful degradation in fluctuating conditions
Actively tested across devices and browser versions
Call success SLAs
Call Success SLAs Industry-first Call Success SLAs.
97%* of calls with doctor and user will start and end without fluctuation
SLAs on call success rates with service credits
See how 100ms outperforms in quality benchmarks
Power accessibility with SIP calling and Transcription
Build advanced interpreter solutions through SIP or use built-in closed captioning.
SIP Interconnect for audio dial-in and dial-out
Bring your own SIP trunk provider to build powerful integrations with language interpreter services.
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Transcribe with speaker labels, during or post calls
Follow conversations easily without any gaps, with our accurate and clearly labeled transcripts.
AI-generated summaries
Generate insightful and detailed call summaries and clinical notes with an ability to configure output format.
Learn more
HIPAA-compliant and secure
Data is encrypted in transit and at rest, with regional data residency and industry standard compliance implemented across our services.
HIPAA Compliant
We take the burden of HIPAA compliant implemention away from customer by hashing and masking PHI, forcing signed webhooks, and signing a BAA.
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SOC2 Type II Compliant
100ms adheres to rigorous SOC2 Type II compliance standards, ensuring robust security, availability, and confidentiality controls for customer data.
Custom and Regional Data Residency
Customers can select their preferred data storage and processing location from our database servers in the USA, Europe, and India.
Read more about security at 100ms
Debugging using video logs is tedious (we'd know!). Call Insights feature provides easy access to information about each call in an easy-to-read dashboard.
Peer Insights
Dive deep into each user's call experience with events, errors and more.
Peer event timeline
Connection quality score
Experience monitoring
Session Insights
Get a full picture of each call to identify areas of improvement.
Session event timeline
Session health
Filter peers with issues types
Explore Call Insights
Everything you need to build exceptional virtual care
Custom virtual background
Noise cancellation powered by Krisp.AI
Built-in chat
Recording available in seconds
Delivered directly to your configured cloud storage provider.
Sub-second latency
We have multiple media servers set up across USA, Europe and India and mesh architecture to ensure sub-100ms RTT.
Pre-flight checks and network diagnostics API
Intelligent bandwidth optimizations
Using Simulcast, temporal scaling and server-side subscribe degradation to ensure consistent experience.
Ship faster with HIPAA-compliant Prebuilt UI
100ms offers Prebuilt components for rapid deployment in just 2 days, featuring built-in telehealth functionalities and customizable UI.
Built-in roles and permissions
Optimized for mobile web and tablets, available across platforms
Pre-call tests and diagnostics
Built-in support for SIP calling and participants
Closed captioning with speaker labels
Powerful virtual backgrounds and noise cancellation
From the blog
Optimizing Video Call Quality
Lessons from 100ms' dogfooding and testing to help customers debug and go live faster.
A Primer on HIPAA Compliance
Understand what HIPAA compliance is, who it applies to and its key guiding principles.
